Aeroplan family sharing

Sharing pools the points of a whole household so you can book bigger trips together. It is one of the most useful Aeroplan features and one of the most confusing the first time you use it. Here is how the pooling, the receipts, and the shared benefits actually work.

How pooling works

Members of one household join a single sharing group. One person runs it as the head of the group. When a reward is booked, the points are drawn from the shared pool rather than from one account alone.

Reading a shared redemption

The most common surprise is seeing points leave more than one account for a single booking. That is the pool working as intended.

When a reward is booked, the full cost is pulled from the group. Each member gets a notice showing the points taken from their own balance, and those individual amounts add up to the total shown on the reward receipt.

Check the receipt, not a single account. If your account shows fewer points removed than the reward cost, the rest came from another member. The official reward receipt shows the full total, and each member's notice shows their share of it.

Sharing eUpgrades and other credits

Pooling is not limited to points. eUpgrade credits can be used across the group, which is useful when one member is a few short for a booking.

What does not fully share

Not every benefit flows to the whole group. Some stay attached to the individual member who holds them, and assuming otherwise can cost you.

Per-member benefits
Some perks, such as a hotel fourth-night benefit, are held by the individual member rather than the pool, so they may not extend to everyone in the group.
The workaround
Have the member who holds the benefit make the booking, then register the name of whoever is actually staying or travelling.
Status stays personal
Pooling points does not pool status. Each member keeps their own status and the benefits that come with it.

Common questions

How does Aeroplan family sharing work?

Members of one household combine their points into a shared pool to book rewards together. One member runs the group, and a booking draws points across the members' balances. There is no fee, and the combined total is what you book against.

Why were points taken from two accounts for one booking?

That is normal. The total cost is drawn from the pool, so it can pull from more than one member. Each member gets a notice showing their share, and those amounts add up to the total on the reward receipt.

Can you share eUpgrades within a family group?

Yes. eUpgrade credits can be used across the group, and members do not have to be on the same reservation or travelling on the same day. If you are short, call Air Canada to pull credits from another member's account.

Does everyone get the hotel fourth-night benefit?

Not necessarily. Some benefits stay with the individual member. The workaround is to have the member who holds it book and register the name of whoever is actually staying. Check how a benefit is held before assuming it shares.

Keep reading

Planning a trip on pooled points?

Come in for a free conversation. We can help you set up sharing the right way and plan a booking that draws from the household pool without surprises.

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