Points that never showed up are one of the most common Aeroplan headaches. The fix depends on where they were supposed to come from. Here is how each source works, how long it should take, and how to claim what you are owed.
Where points go missing
Aeroplan points arrive from several places, and each one posts on its own schedule. When points are late, the first step is knowing which source they came from.
Credit card spending
Card points post after the statement closes, not on the purchase date. A new card can also take a cycle or two before points flow through to your Aeroplan account.
The online shopping portal
Points only track if the purchase happens inside the active portal session. A basket filled before you opened the link usually earns nothing.
The eStore
Points can show as earned in your eStore order history yet still not appear in your Aeroplan balance for weeks.
Flights and partners
Flight points and status credits sometimes need a manual request, especially on partner-operated segments or after a name change at the airport.
How long points should take
Before you file a claim, check whether the points are actually late. Most "missing" points are just early.
Credit card points: a few days after the statement closes. If your cycle has ended and nothing posted within roughly three days, that is worth watching.
Online shopping and eStore: several weeks is normal. These are the slowest to post.
Flights and status credits: often within a week of travel, but partner segments can lag.
Transfers from a bank or hotel program: usually fast, sometimes within minutes, though a few days is not unusual.
A whole-account delay is different from a single missing item. If none of your card points posted in a given month, it may be a known processing issue on the card side rather than anything wrong with your claim. If only one purchase is missing, treat it as an individual claim.
Why shopping portal points vanish
The online shopping link works through a tracking cookie that expires quickly, often within a day. The portal only earns points for purchases made inside that live session.
How to make it track
Open the Aeroplan shopping link first, then browse and buy from inside that session.
Do not rely on a basket you filled earlier. Move saved items back into the cart only after you have opened the portal, then check out.
Buy in one session where you can. Splitting a purchase across days can break the tracking.
If you have been shopping the way you always did and suddenly stopped earning, this cookie behaviour is the usual cause.
How to claim points that never posted
When points are genuinely late, a calm paper trail gets them back faster than anything else.
1
Gather the proof
Save the order or booking confirmation, the dated receipt, and any screen showing points as earned. For flights, keep the ticket number and boarding passes.
2
File the right kind of claim
Flight and status-credit claims open after travel, usually a couple of weeks out. Shopping and eStore claims go through the support channel for that purchase. Submit your proof with the first message.
3
Reopen if it closes
Claims sometimes close automatically with a note that no further information was received. Reply to that notice to reopen it, and resend your proof. Keep every ticket number.
4
Escalate by phone
If a reopened claim still goes nowhere, call Aeroplan and ask to be transferred to the team that handles merchandise and eStore claims. Manual credits are processed against your dated proof, so have it ready.
Keep your records until the points land. Posting can take weeks, and a manual credit can take longer. A confirmation that a claim was received is not the same as the points arriving, so check your balance before you consider it resolved.
Common questions
How long do Aeroplan points take to post?
It depends on the source. Card points appear a few days after the statement closes. Shopping and eStore points can take several weeks. Flight points and status credits usually post within a week of travel but sometimes need a manual request.
Why did my online shopping points not post?
Usually because the purchase was not made inside the active portal session. The link sets a cookie that expires quickly, so a basket filled before you opened the portal does not count. Open the link, then select and buy in that session.
What if an eStore claim is closed without a reply?
Reply to the closure notice to reopen it and resend your proof. If there is still no resolution, call Aeroplan and ask for the team that handles merchandise and eStore claims. Keep your dated proof of purchase, since manual credits are processed against it.
Can I claim missing flight points?
Yes. Missing flight points and status credits can be claimed after travel by submitting your ticket and boarding details. Check that your Aeroplan number was on the booking and that your name matches your travel document, since a mismatch is a common cause.